Searching for Efficiency

UX Research and Design
Project Overview
The client approached me with user complaints about the way the search tool in their internal organization chart functioned. Users reported it was "clunky" due to the fact that the user needs to select "client organization view" or "consultant organization view" then use the search box above it to enter their search terms.

Since this application was already in use, we needed to address the current UI and if it worked for current users.
My Contributions
I was the sole UX researcher and designer on this internal project. Before I could address any of the user-centric issues, I needed to set up an Agile/SCRUM cadence for UX and identify user groups for research.

I took existing data and compiled an email group of willing user to participate in weekly user meetings.

I also designed the final search product.
I conducted mostly interview sessions with this group alongside giving them "homework" where I wanted the users to document, in complete honesty, their daily experiences with the site.
Research
UX Researcher & Designer
March 2022 - April 2023
As a team, we came up with some wireframes to present to the users before starting to design full mockups and logic.
Design Solutions
UX Researcher & Designer
Through these research methods, I was able to assess that the users had a preference for a consultant search within the client page. This means that they weren't especially concerned with seeing client employees but rather consultant's position and relationships within that client.
Design Solutions
UX Researcher & Designer
This solution was ultimately chosen by the users who appreciated the optional client search (it wasn't determined that this was a necessary data point) and the more specific search boxes. This is an example of how more isn't always better. The users reacted to this design very well and verbally praised the simplification saying "This is exactly how I use this tool. Thank you for making it easier and faster".

There was discussion among the team that perhaps the original adjusted search solution was better because it allowed access to more data at once and that that search format had served larger companies and applications. I pointed out that things that work, even for large and popular application, doesn't suit all user needs across the population of users using something like a search function.

The users expressed that they were excited to see what we brought to them in the following weeks and that they appreciated having a regular forum to discuss issues like this with the development team.
Conclusion
UX Researcher & Designer